Stratos FintechSTRATOSFintech

Support

Complaints

How to complain, how fast we reply, where it escalates.

The process

Four steps.

  1. 01

    Send your complaint

    Email support@stratosfin.io, subject "Complaint".

  2. 02

    We acknowledge

    Within 48 business hours, with a reference number.

  3. 03

    We resolve

    Usually 7–10 business days.

  4. 04

    Escalate if needed

    In writing to the international desk.

File a complaint

Tell us what went wrong.

It goes straight to the team with a reference, and the clocks start now: acknowledged within two working days, answered within fifteen.

How to submit

Reach us.

  • support@stratosfin.io
  • Europe Desk: "Coming Soon"

Escalation

If we fall short.

Escalate in writing to support@stratosfin.io. This desk is not a licensed payment institution; partner-bank complaint routes apply once live acquiring is authorised.

Every complaint is handled confidentially, under our Privacy Policy.

Rather talk it through?

A named person answers from this desk.

Contact us Regulatory path