Before a merchant account takes live payments, the authorised partner reviews who you are and who owns the business. You send this once, from Business file in the control panel. The form asks for your country first and then uses its own words.
What to prepare
- An identity document for each owner with 25 % or more (passport, driving licence or a national ID card).
- The company's registration: for a US company the formation filing and the EIN letter; elsewhere the registry's certificate and number.
- A bank account in the business's name for payouts.
How the review works
Each document is accepted or returned with a note on what to change. Once everything is accepted and you have agreed to the merchant agreement, the account is approved and live payments can start once the partner's connection is live.
When something changes
Tell us when the owners change or a document expires: the business file opens a periodic review, and you confirm what changed.
Updated 06 Nov 2026
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